Well we don't know either, but either way don't employ this one as they have no idea what they're doing (and like everything else, drivers can be good or bad - just driving is fine, but if they're too keen and trigger happy then they can very quickly make a bad situation worse, plus if they're not properly licensed and expected to intervene in such a situation then somebody's eventually going to get prosecuted and you can bet it won't be the agency pimps).
If you give people an idea of which area you're in, somebody might even be able to PM you some better ideas but you're really far better off entrusting your safety to people whose interest in your extends beyond how much money you're going to put in their bank account. As for not booking people who sound rude on the phone, what do they want for that genius idea, a bloody medal?