Working afternoon only today and I schedule 3 half hour appointments - what I call "quick fire" because I have 30 mins in between which means time for change bedding, shower, tidy and dress and meet client. So no time to waste.

First client 2pm booked, says he will be a few mins late and I say okay thinking he means 5 mins max. 12 mins past I text to say sorry have to cancel your booking.
He replies "nearly there will be 5 mins"
Me "no can do, it's nearly quarter past and I can't be late for my next appointments"
He replies "am just parking x" at 15 mins past

Hello didn't he hear I said not to come?
Is it my fault for not allowing more time between appointments or is 15 mins late for half hour booking unreasonable?
Bear in mind I allow 45 mins in my schedule for each 30 mins appointment for meeting client and going to flat, shower time and their booked time.
I would rather cancel whole appointment than say you can stay for remaining 15 mins but still have to pay full fee as I don't want confrontations.

15 minutes late is far too much for a half hour booking. I would have cancelled also because the knock on effect just makes the later bookings be rushed and I don't think that's fair to the clients. If it had been a longer booking then I might have let it pass but even then it let's them think they can turn up when they want.Much better to cancel and get them to turn up on time in future, otherwise they get no fun 

I leave half hour too myself.

If I've got time and not another booked in I will see them, if not I cancel.

I've had guys turn up 45 mins to an hour late before with a text after already being 30 mins late saying 'Just getting in the car', erm no you're not mate!

They should plan for traffic etc especially at busy times.

x

I don't mind if a client is running late as long as they let you know before the appointment time how late they are going to be, that way you can roughly work out if you can still see them or not.

What I don't like is when you don't hear a word and then 40 minutes after they were due 'thats me here now'.

I leave 30 minutes in between which means I can just about pull it off if they're 15 minutes late, but they will be slightly rushed. I may, for example, suggest we shower together 5 mins before the thirty minutes is up and while they're dressing, I'm also dressing and fixing my hair and makeup.

But I have had a couple of guys do exactly what yours did - ignore my messages saying "I'm sorry, but it's now too late." In which case they just get told when they arrive that I wasn't kidding.

Same here. 30 min in between. But a guy arriving 15 min late, then him showering etc plus me getting myself and the room ready (open the window etc). I felt awful once for that guy who said he was literally downstairs and I said "sorry, too late". He learnt his lesson and booked again. Came on time:).

I also leave 15 minutes between clients, it always works fine.
I put my coat on for coffee and cake
if a client is not on the dot.

I don't call them to check what they're up to.
As I consider them cancelled.

I had this last week, they don't realize it has a knock on effect- especially when they're late and the next guy is early, giving you 10 minutes to run around like a crazy woman!

If you've booked a guy in for an hour and he's 15 minutes late, assuming you can't overrun as you've got another booking later, do you still charge him for the hour?

xx