I have seen this client 3x, Mr average, polite. friendly not to demanding an easy client.

Last week after he had left, his mobile rang it was in the side of the sofa with a set of keys.  He had been gone 5 minutes, it rang of course I looked and a women but i didn't answer.   All I could do was stick it under the pillow in the spare bedroom, luckily the ring volume was low.

The next client was due so I got ready, he was a new client so I am always more anxious, this time it was worse as I was expecting a knock on the door, fortunately that didn’t happen.

I contacted the client via AW that was 2 days ago, but no response.  I suspect he has taken the phone to be lost, lots of calls/messages texts for 24 hours and now nothing so its disconnected?.

Of course its partly my fault for not checking he had everything as he left but I suspect it fell out of his pocket?  I keep thinking what should I have done?

If he contacted me via AW I would happily make arrangements to return it, but don’t want a random knock on the door.  As it is I will keep it for a while (how long) and then put it in the rubbish.  How do others handle this situation?

If that were me I would keep the items for six months then throw them away. You have emailed him so that is all you can do.

I always ask them to check they have everything as I don't want them coming back especially if I'm in a booking !