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Author Topic: Cancelling a booking...  (Read 2282 times)

Candyflossispink

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Cancelling a booking...
« on: 05 November 2010, 11:26:45 am »
How do you go about it?

I took a booking yesterday from a 'new client', however during the course of the telephone conversation he didn't listen to what he was being told. He had explained he was new, and he was rambling on a bit, so although i was thinking 'hmm' i ignored my inital reaction to back out, thinking he was probably just nervous. Nothing major but just lonely i guess.

Today my 'alarm gut' is in full force, im not happy to see someone that doesnt listen, because if he cant listen on the phone, he might not listen during the appointment!.

He didnt call and confirm this morning as requested, however, im not sure he actually took in the fact he was supposed to - i was fully intending to tell him the booking was off when he called this morning, but i have a feeling he will call before his appointment time.

Whats the best way to cancel ? Send a text or wait for him to call before the appointment time?
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Friday

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Re: Cancelling a booking...
« Reply #1 on: 05 November 2010, 11:44:47 am »
My bells would be ringing during the phonecall tbh this sounds like a timewaster, wouldnt be suprised if he didnt ever call back.

the best way would be to be honest send a text saying you cant do it do it and add his number to the ignore pile

amy

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Re: Cancelling a booking...
« Reply #2 on: 05 November 2010, 11:59:06 am »
I don't think you need to do anything - if you requested that he call and confirm at or before a specified time (as I do), then he's cancelled his own appointment by not doing so. I suspect that you won't hear from him too, but in the event that he does ring to say he's arrived, or whatever, tell him that because he didn't confirm you had assumed he wasn't coming and have already given his appointment to somebody else. If he is genuine it'll teach him to listen, at least.

I've always asked for a confirmation call early on the day (and it can quite often be the first time I speak to a client since most of my bookings are by email), and I have only once had somebody actually turn up, park and ring to say he was here without confirming (it was only a couple of months ago too) - he was driving from Newcastle and agreed to ring as he was setting off. He didn't, so I'd made other plans and was on my way out when I noticed my work phone going; when I sent a text to ask if he was ringing to rebook, he told me he was in the car park. Prat.

Candyflossispink

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Re: Cancelling a booking...
« Reply #3 on: 05 November 2010, 12:26:40 pm »
He was babbling that much, im really not sure he heard.....One of those awkward times, where they are obviously nervous, talk too much, you get their whole life history....

He probably is a nice guy,  but on balance i just dont want to see him as i cant take the risk that he wont listen if needs be during an appointment!.

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amy

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Re: Cancelling a booking...
« Reply #4 on: 05 November 2010, 12:44:47 pm »
He was babbling that much, im really not sure he heard.....One of those awkward times, where they are obviously nervous, talk too much, you get their whole life history....

He probably is a nice guy,  but on balance i just dont want to see him as i cant take the risk that he wont listen if needs be during an appointment!.


I know, and it's yet another reason why I prefer email. I find that if you really can't shut a babbler up, just let him get on with it and then when he's finished, politely but firmly recap what you said and don't end the call until you have had him agree to the confirmation.

If he does ring and you think he might be OK when he's calmed down a bit, just explain that you did try to tell him but were concerned that he obviously wasn't listening to you, and if he wanted to rebook he was welcome to do so provided he now understands how you work?

EmilyJones

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Re: Cancelling a booking...
« Reply #5 on: 05 November 2010, 01:20:38 pm »
He was babbling that much, im really not sure he heard.....One of those awkward times, where they are obviously nervous, talk too much, you get their whole life history....

He probably is a nice guy,  but on balance i just dont want to see him as i cant take the risk that he wont listen if needs be during an appointment!.

I know exactly what you mean about this "GUT SAYS NO!" feeling - I had it in a rather odder situation recently; a man emailed to very cordially say he was blind but would it be okay to make an appointment and of course I said yes (warning him about my stairs and shower, etc). However, when he called to make arrangements, he was extremely pushy on the phone - he wanted to know if I lived alone, and what my address was, and how long I'd been working. I found myself just letting him talk while my brain tried to figure out what was going on! And eventually, I just said a very polite goodbye because I swear to god, I honestly think he could have been pretending to be blind in order to get escorts' guards down so he could ask robbery-type questions. It was really weird and I still don't know if I was totally wrong - but the good thing about going with your gut is you never really get the chance to regret it, because you're too busy being alive and well and so on.

Anyway, as for this particular situation, I think A) you're completely right to go with your instincts, and B) Amy is also completely right in that he's already forfeited his appointment by not calling to confirm. You must really try not to feel guilty about this - I know that's easier said than done.

If the client calls you at his appointment time expecting you to be magically open-legged and waiting for him, you can politely explain that he forgot to do something that you instructed him to do. Or you could just not answer, because perhaps it's not your job to hold his hand and risk your own safety while he figures out the (exceedingly simple) methods of booking an escort without making her gut say "NO!" ? ;)
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strawberry

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Re: Cancelling a booking...
« Reply #6 on: 05 November 2010, 04:02:54 pm »
I've found blabbers often are really nice guys. I only use the phone to discriminate between genuine guys, and to stop texting ping pong. I did try switching to Amy's email only method and I'm afraid it didn't work - I ended up with a not very bright emailer who wasted quite a bit of my time - whereas if I'd asked them to phone before I secured the booking I'd have found out (a) they didn't have a clue where I was(b) it was a female(c)they didn't have mobiles only  a 'private' home line.

Anyway as I say I find chaps behaviour doesn't always correspond to their communication abilities, be it text/phone or email.

If someone forgets to confirm I will either get on with my day, take another booking or if I've nothing else on and have some things to do at home I may hang around on the off chance. Of the few who don't confirm I've had about 3 in 4 years turn up. 1 of these was a chap who had seen me once before and the first thing I knew he was at my door, and me in the garden eating lunch in my birkenstocks.

He insisted he'd rang several times, left a VM first thing that morning as well as from the car park before coming over. My VM in box had nothing in it and no missed calls. Good job I hadn't given the appointment away then.

He did the same the next time and I gave the appointment away BUT text said offender to tell him NOT to turn up. He didn't but once again at next contact insisted he'd called and left VM again.........I told him it was obvious our phones were not compatible and as such we couldn't arrange any more bookings. ;D

River

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Re: Cancelling a booking...
« Reply #7 on: 05 November 2010, 04:07:07 pm »
I have turned down over 50% of the potential business,
because something feels wrong.

I have never had a dangerous or threatening situation with a client, ever.

I think these two facts are linked.

cassie

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Re: Cancelling a booking...
« Reply #8 on: 05 November 2010, 09:28:11 pm »
You are so right Jodie, the only two bookings that got unconfortable were the ones where I went against my gut. I know I may be missing out on good business, but I think the damage could be greater if I took the risk.
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lady69

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Re: Cancelling a booking...
« Reply #9 on: 05 November 2010, 09:55:16 pm »
As Amy said it is best to recap your confirmation routine at the end of the conversation.

I always let potential clients  know that,  if I do not hear from them at a specific time I asked them to confirm I automatically assume the booking is cancelled.  simples  ;D
"The only things in this life that you really regret are the RISKS you didn't take"

Candyflossispink

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Re: Cancelling a booking...
« Reply #10 on: 06 November 2010, 10:23:19 am »
A quick update!

I sent a message to cancel saying something has come up and i was going to have to cancel, sorry, and got a reply saying ok no problem, i will try again.

I then 'blocked' the number.

4 'missed' calls from him yesterday has confirmed that i should always go with my gut.....no matter how 'plausable' they seem.

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strawberry

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Re: Cancelling a booking...
« Reply #11 on: 06 November 2010, 10:29:24 am »
You should have just said the booking was off because he didn't confirm. He'll not make the connection, I try to be straight with chaps. Well as much as I can be then you've got a chance he might realise and not mess anyone else around. Then again he might not give a toss.

EmilyJones

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Re: Cancelling a booking...
« Reply #12 on: 06 November 2010, 11:30:16 am »
You should have just said the booking was off because he didn't confirm. He'll not make the connection, I try to be straight with chaps. Well as much as I can be then you've got a chance he might realise and not mess anyone else around. Then again he might not give a toss.

I think this is true - always keep things super-clear with clients, especially the odd ones who don't seem to "listen well". But the most important thing is that you avoided seeing him; this job is not the right one for a risk-taker!
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