good morning!
i am asking a deposit in order to book.
So i was wondering how you manage communication about it to client.
They ask for the booking date/duration/time, then i confirm that i can be available so i ask to pay the deposit to confirm.
Many they are paying deposit immediately, so this is great!
my issue when they do not immediately, so i do know how to explain to them they should pay it asap to avoid that i got other booking same day/time/hrs...i won t to look pushing but i can not wait like 2 days...because i could have other requests and then..(i hate to wait)
yesterday i said to client to pay asap to avoid that i am not available anymore, maybe there is a best way to explain it without look pushing! i should give them a delay like 12hrs???
what you think? how you do?
last time i canceled one because i didn t receive deposit after 6hrs from the request ... to me sounds not genuine...
just for info i ask to pay by amazon voucher so quite easy to pay...
I've had this problem so this is what I do;
I ask the client when they think they will be paying the deposit, if they say tomorrow and it's bank deposit I tell them to contact me tomorrow for bank account details. If it's Amazon voucher I tell them that the appointment is only theirs once I've received it, I also advise that if there's any delay in paying, they need to check back with me that their appointment is still available before making the deposit.
Some claim to have sent deposits and want to send screen shots, as far as I'm concerned the deposit is not received until I see it at my end, on my equipment. I few have sworn blind they've paid it, and it never arrives. One did this 4 days in a row for a future booking, twice by bank, twice by Amazon. Never arrived
Some have promised me they are making the deposit and will let me know if they change their mind, and never do.
I am strict and if they don't make the deposit in the time they say they will, then I will give the appointment away.
If this ends up double booked which is rare I either refund, or agree a different day.