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Author Topic: What is a good excuse for cancelling a booking?  (Read 858 times)

One More Rodeo

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What is a good excuse for cancelling a booking?
« on: 28 January 2023, 07:38:46 pm »
Last minute, preferably. :-\
Without looking flaky. And so that he will book again.

amy

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Re: What is a good excuse for cancelling a booking?
« Reply #1 on: 28 January 2023, 09:27:04 pm »
I've cancelled (and turned punters down) plenty of times and not given a reason or made up an excuse; the only reason you need is that you won't be seeing them and as long as you let them know rather than having them turn up and blanking them I don't think it matters. All the cobblers about periods, landlords, hot water problems and so on just sound like a pack of lies anyway even when they're not.

If it's short notice (less than an hour or two, say) and I want them to rebook another time I just offer them twenty quid off or something :).

One More Rodeo

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Re: What is a good excuse for cancelling a booking?
« Reply #2 on: 29 January 2023, 11:10:50 am »
That's sensible, many thanks, Amy!

In the end, I blamed him, then I apologised and then I sent a bunch of sad emojis.
He said he will come back.