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Author Topic: Advance booking - punter pissed off and cancels after my confirmation message  (Read 1327 times)

northernstar

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Advance booking - punter pissed off and cancels after my confirmation message
« on: 19 October 2019, 01:27:10 pm »
Hiya

Had a weird and annoying issue today. For advance bookings I always ask them at the start of the day to confirm their bookings. This way I am trying to avoid no shows and timewasters . He made his booking a few days ago and we confirmed yesterday. However I am still following my system. A few ours after I sent the message I said to him if no update at x time I will book someone else in.

He then responds that he has a family and I am indiscreet. Cancels on me due to my messages which he claims are not necessary (they absolutely are to me).

How to handle that crap? I am a business and I can’t be hanging in the air like that. Never had a complaint about it before, the rest seem to understand that. He then adds, I will give you a positive because I am a gentleman. Ugh. I have not done anything wrong!!
« Last Edit: 19 October 2019, 01:31:26 pm by NorthernStar »
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SWgirl

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Re: Advance booking - punter pissed off and cancels after my confirmation message
« Reply #1 on: 19 October 2019, 01:43:57 pm »
Maybe take deposits and then that will for go you needing to contact them on the day, they contact you to confirm or they lose their money.

But also a tip I was told was not to confirm any bookings on AW until they have taken place. Schedule yes confirm no so the feedback will only be neutral if it goes badly etc.

Maybe also lay the law down when they first book? Say when they must contact you to confirm so again you don’t contact them.

But it all boils down to you cannot please everyone.
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linglau

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Re: Advance booking - punter pissed off and cancels after my confirmation message
« Reply #2 on: 19 October 2019, 02:19:39 pm »
On AW Always schedule the booking. Only confirm afterwards.
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saltysweet

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Re: Advance booking - punter pissed off and cancels after my confirmation message
« Reply #3 on: 19 October 2019, 03:07:28 pm »
Once  he's done the positive you can give him a neg to make others aware he's unreasonable and doesn't follow instructions. Don't do it before though.
« Last Edit: 19 October 2019, 03:11:51 pm by saltysweet »
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CelesteManchester

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Re: Advance booking - punter pissed off and cancels after my confirmation message
« Reply #4 on: 19 October 2019, 04:56:51 pm »
"Gee X, if you have a family, perhaps you should consider another hobby.

Like quilting. Quilting's a good hobby."

Fuck that noise, man. They have to text me an hour before the appt or I consider it a NCNS. This is explained etc in the first call/contact.

This shit infuriates me.😡
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An American on a British site, still learning the slang😉

GothGirl

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Re: Advance booking - punter pissed off and cancels after my confirmation message
« Reply #5 on: 19 October 2019, 05:58:49 pm »
Sounds like a bellend.

If they book days in advance I ask them to confirm by say 10am on the day. If they don’t then the slot is available to someone else.
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northernstar

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Re: Advance booking - punter pissed off and cancels after my confirmation message
« Reply #6 on: 19 October 2019, 06:13:38 pm »
He “confirmed” it yesterday and I didn’t not tell him I will be checking him in the morning. But surely it’s not a fucking crime is it? Does he have his misses monitoring the phone?

Still no feedback. Tempted to give a negative but it might be one of those unhinged ones that could start a smear campaign all over the place. Petty prick.
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Mirror

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Re: Advance booking - punter pissed off and cancels after my confirmation message
« Reply #7 on: 19 October 2019, 06:32:43 pm »
Quote from: NorthernStar on 19 October 2019, 06:13:38 pm
He “confirmed” it yesterday and I didn’t not tell him I will be checking him in the morning. But surely it’s not a fucking crime is it? Does he have his misses monitoring the phone?

Still no feedback. Tempted to give a negative but it might be one of those unhinged ones that could start a smear campaign all over the place. Petty prick.

Did you both agree to confirm on the day and the method?
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amy

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Re: Advance booking - punter pissed off and cancels after my confirmation message
« Reply #8 on: 19 October 2019, 06:45:33 pm »
Quote from: Mirror on 19 October 2019, 06:32:43 pm
Did you both agree to confirm on the day and the method?

Yes - I don't want or encourage advance bookings, but in the event that I have one then it has to be confirmed by phone or text first thing on the day and I make sure this is understood.

However your post reads as if you texted or called this man out of the blue at a time which had not been previously agreed and I would never contact them like this. Like GG, if they don't confirm, they're automatically cancelled and somebody else gets the slot - he sounds like a bit of a dick, but I can't see what he's done to deserve a negative feedback (or any feedback) given that leaving this may do other women out of some money if they're daft enough to take it seriously, and we know from posts here some do?

Quote from: NorthernStar on 19 October 2019, 06:13:38 pm
Does he have his misses monitoring the phone?

She might or might not be and he may not even know if she is - it's none of your business. He also could have just gone for a piss and left his phone on the kitchen table when your 'message' (and it sounds as if you're talking about a text rather than an email, despite your posts being vague) arrived. I agree that a confirmation procedure is vital, but it's for them to contact us, not the other way round.
« Last Edit: 19 October 2019, 06:47:54 pm by amy »
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northernstar

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Re: Advance booking - punter pissed off and cancels after my confirmation message
« Reply #9 on: 19 October 2019, 06:56:16 pm »
Erm... too many times I’ve had them making a booking and going AWOL or coming up with a more or less lame excuse not to come. I’d rather do it first and give it a deadline, then it no answer I either plan my day differently or book someone else in. No way I will hang around for them to message first and making my day (completely) dependent on this, just to get ready and be left on my arse last minute. Even with the morning message it happens.

It was via text message.

I will need to stress when booking with them,  that such a message will be sent - it’s not enough to just ask them and sit passively as men are generally unreliable af.

I won’t bother with any feedback but quite pissed off that asking to confirm  results in a cancellation - nobody had that issue previously.
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Caledonia

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Re: Advance booking - punter pissed off and cancels after my confirmation message
« Reply #10 on: 19 October 2019, 07:23:45 pm »
Yeah I have to agree, it is up to them to confirm. If you dont want to be sitting about all day then state when they book that they must confirm by X time on the day of the appointment. Then if they haven't confirmed by then you've not wasted your day sitting about and can potentially get another client.
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Mirror

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Re: Advance booking - punter pissed off and cancels after my confirmation message
« Reply #11 on: 19 October 2019, 07:50:52 pm »
Quote from: NorthernStar on 19 October 2019, 06:56:16 pm
Erm... too many times I’ve had them making a booking and going AWOL or coming up with a more or less lame excuse not to come. I’d rather do it first and give it a deadline, then it no answer I either plan my day differently or book someone else in. No way I will hang around for them to message first and making my day (completely) dependent on this, just to get ready and be left on my arse last minute. Even with the morning message it happens.

It was via text message.

I will need to stress when booking with them,  that such a message will be sent - it’s not enough to just ask them and sit passively as men are generally unreliable af.

I won’t bother with any feedback but quite pissed off that asking to confirm  results in a cancellation - nobody had that issue previously.

Yes you need a definite confirmation time - I state that at least once during the booking process. Once the booking is in place my last communication will usually be "Please don't forget to confirm on the day by x am/pm (learned to give am/pm to avoid confusion), if I do not hear from you I may assume you are not attending".

VERRRY, very occasionally I may chase depending on the person, history with me and a few other things.

I keep this in place for as many clients as possible, a few very long term regulars have different routines for cancelling which have developed over the years which suits us both. Quite a few do like the reassurance for themselves, it's also at this point I provide final directions/full address.
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northernstar

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Re: Advance booking - punter pissed off and cancels after my confirmation message
« Reply #12 on: 19 October 2019, 08:27:38 pm »
How to manage the same day ones? Just had a no show from someone who booked at noon. Asking them to re confirm again one hour before doesn’t allow enough time to “source” a different booking :-(
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Caledonia

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Re: Advance booking - punter pissed off and cancels after my confirmation message
« Reply #13 on: 19 October 2019, 08:34:13 pm »
Quote from: NorthernStar on 19 October 2019, 08:27:38 pm
How to manage the same day ones? Just had a no show from someone who booked at noon. Asking them to re confirm again one hour before doesn’t allow enough time to “source” a different booking :-(

I know some ladies have a reserve list. If a person doesnt confirm then they will let the next person know that time is now available (only if the person has agreed to be put on reserve and agreed to be contacted)
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saltysweet

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Re: Advance booking - punter pissed off and cancels after my confirmation message
« Reply #14 on: 19 October 2019, 08:41:07 pm »
Oh I misunderstood so my reply regarding the client is too harsh.

He's a simple 'no-confirm'. I agree with Amy no need to pursue any further and pester him. We all hang round in our knickers sometimes and prospective clients can be unreliable. We all like to plan our day so you're not alone. I have a fair expected period of confirmation, 15-30 minutes before the gig and yours is probably 5-8 hours before. Neither is right or wrong, they have different pros and cons.

He has to confirm yesterday and today?
If he didn't confirm today at X time I wouldn't chase him. What do you hope to achieve?

'No call', is his way of saying,'Im not interested' and you can relax and do other nice stuff rather than letting it destroy your day.

I think your confirming many hours or a day before the booking is the issue, it allows too much time for them to have a change of heart...drop outs are normal to expect. Plus you don't have a deposit system as an incentive so they're free to go off the boil. Cocks have no loyalty.

If over 50% of them turn up on your present system I think you're doing very well indeed.


« Last Edit: 19 October 2019, 09:41:24 pm by saltysweet »
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