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Author Topic: 1st come, 1st served?  (Read 2637 times)

Joey

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1st come, 1st served?
« on: 10 December 2008, 12:24:28 am »
I wanted to get some advice on how does one go about deciding which calls should be taken, between a booking made in advance that same day or from calls recieved at the moment.

I have arranged bookings recently for later on the same night, and have put other callers on hold until later by waiting for this client who was keeping me on hold, and didnt end up showing. I have ones who even go as far as to say, "I want to be the first client of the day", confirming at the proper intervals, and have me turning down any other calls for that day, only to have him not show that evening since he initially made an appointment, but didnt bother to show up at the agreed time.

Whats the standard operating procedure thats done in a situtation like this? Should it come on a 1st come 1st served basis? And how would I know if the caller is for real about the advanced booking instead of me missing other potential clients I could be meeting?

lexienight

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Re: 1st come, 1st served?
« Reply #1 on: 10 December 2008, 09:56:34 am »


Hi Jezebel

how do you mean keeping you on hold?  Do you get guys to confirm bookings on the morning/day of a booking?  I tell everyone that calls they need to confirm with me by a certain time, depending on when they call.  I find that same day bookers who are genuine tend not to need to faf about, they can confirm it there and then.  if they asked me to keep an appointment available for them they would have a deadline to call me back by.

Its not a subject that has really affected me yet, i expect its something i will have to worry about more when im doing incalls though.  Good question.

And welcome.  :D

Anika Mae

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Re: 1st come, 1st served?
« Reply #2 on: 10 December 2008, 11:15:01 am »
I don't hold bookings. If someone says they'd like to see me at a certain time I'll try to leave it open, but people who are ready to confirm always take precedence.

It sounds like you need to stop catering to guys who say they want to be the first to see you. Normally when this is the case they take the earliest available booking rather than being promised that you'll turn away bookings.

If you're having a lot of problems with advance bookings you could stop taking them all together, or take them only on receipt of a deposit.

Joey

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Re: 1st come, 1st served?
« Reply #3 on: 10 December 2008, 07:30:00 pm »
That's what I was referring to. For example, I hold a booking for 9pm. In the time period from say 6-9pm I may get 3 or 4 booking requests. However, I already made plans for 9 so I end up turning down the others. Then Im hoping against hope that the man who booked at 9 is serious. Then, when he calls me to cancel or just doesnt show, im out of calls that night. Sometimes I feel its just a ploy to keep me on hold by saying, "I want to be the only client you have tonight".

Not taking advanced appointments is also a good idea. I may just end up explaining to them that I wont hold a time slot and if they want to book at such and such time, then they will simply need to call at such and such time. If I'm available I will take you.

brandy@saafe

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Re: 1st come, 1st served?
« Reply #4 on: 10 December 2008, 08:51:11 pm »
That is a difficult one. I usually get customers to confirm, but that's for a booking taken the day before or earlier. Can you not get your first booking to confirm at a certain time during the day, say 5pm, and if he doesn't then open his booked time back up to take phone calls.

strawberry

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Re: 1st come, 1st served?
« Reply #5 on: 12 December 2008, 03:59:52 pm »
The trouble is you can never guarantee something genuine isn't going to happen - such as traffic problems, weather (up here snow and ice can affect things/cause crashes etc), getting called into work at the last minute. Unless these are all fake, and they can all happen after confirming. Then again a lot of guys genuinly forget to confirm - and if you've given the appointment away they can be mighty frustrated after driving/travelling certain distances.

One of those things you can't solve.