I wanted to get some advice on how does one go about deciding which calls should be taken, between a booking made in advance that same day or from calls recieved at the moment.
I have arranged bookings recently for later on the same night, and have put other callers on hold until later by waiting for this client who was keeping me on hold, and didnt end up showing. I have ones who even go as far as to say, "I want to be the first client of the day", confirming at the proper intervals, and have me turning down any other calls for that day, only to have him not show that evening since he initially made an appointment, but didnt bother to show up at the agreed time.
Whats the standard operating procedure thats done in a situtation like this? Should it come on a 1st come 1st served basis? And how would I know if the caller is for real about the advanced booking instead of me missing other potential clients I could be meeting?