Anyone found that soon as a caller says 'im confused' it's the kiss of death'.
'I'm confused your price list says £xx'

-'yes that's right'

'I think i'll leave it'

It's obviously code for something......
Then their weird...covering-their-ass in- case -no -ones available comment.
'I'll ring you next time I'm in town'
I say 'no don't ring me'
If they're confused this week they'll be confused ever long