Book GFE, then during the booking ask for another service which is quite clearly written on my profile as only available in VIP bookings.
Him: It doesn't mention that on your profile.
Me: Yes, it does.
Him: No, what's the service called, there's definitely nothing about it on your profile.
Me: Were you using the app or the desktop site?
Him: (starting to look panicked as he can tell I'm about to call him on his bullshit) Desktop
Me: Let's just get my laptop. [Open my profile, point to the screen where the service name is outlined and in bold]
Him: It didn't say that earlier.
Me: Yes, it did. I haven't edited my profile since the day I got here.
Him: Oh I remember now, I did see it but I clicked on it and nothing happened.
Me: Why would you click on it? You just needed to read the words.
WTF can't they just say "Oh sorry I missed that", conversation over.
Best thing of all, it turns out he's a retired teacher. :FFS