Would agree regarding not seeing a client after a certain line has been crossed. While I appreciate he had apologised and might at least deserve a response, his initial conduct shows someone with a lack of empathy. That does not bode well in an actual encounter. How respectful would he be with your wellbeing in general! As for his generalising and trying to explain his behaviour because of past experiences ? again not exactly endearing to tar you with the same brush. Quite a few London cab drivers dropped me at the wrong address and overcharged me by keeping their meter running when looking up the address or going several times the same roundabout when they got lost. I don?t now assume all are rip-off merchants etc (well secretly I do but am trying to pretend that I am a rational and reasonable person lol)