I don't like refusals from clients. It's not supposed to be a battle of wills.
If they refuse in a challenging, stroppy or 'bad way' I'd rather open the door and say, 'You must leave then'.
Once I've said that I don't accept them suddenly agreeing especially if OWO is booked.
I need compliance in a client from the start of a booking to the end and refusing polite requests in my crib is a red flag.
Even so, some of the smelliest, urine soaked clients have spent loads of time flinging the shower jell round and draining
my hot water as they simply don't know how to wash themselves.
If they are pleasantly dim and start huming and haaing about having a shower 7 hours ago but are open to the shower suggestion
I'd rather say, "you must have a shower' And they 100% apologise, grin and jump straight in.
Mostly they're suprisingly clean on arrival and I don't really want them to shower as it takes up time.
So if OWO is booked I flannel wash it, which is actually better as I can have a good scrub and examine for curiosities.
Showers are out of their time not mine.