Absolutely!!!!
The main reason I insist on new clients calling me first. I want to hear their voice, I want to hear how they conduct themselves, I want to hear if they can have a little conversation, and the things they ask or say to me are important too.
To think when I first started, I would accept bookings without a phone call, I don’t know what I was even thinking!!
If I don’t like someone’s voice, I won’t take the booking. I want to feel safe and comfortable.