Their technical help has not replied to any of my numerous emails either. Frustrating when I can't even put my christmas availability in!
How long has this been going on now? Over a week and no response at all? Do they have a phone number or alternative email address anywhere? Have you tried everything?
If so, I would say bugger 'em. Also, I'm sort of hoping you don't mean 'rare-escorts.com'? Because that site and every site in their portfolio hurt my eyeballs, and it appears to be run by a bunch of the typical "makin' a bizniz on teh interwebs oh yeah!!1" kinda cowboys. If it is indeed them that you are having problems with, I would gather my belongings and run off into the night, never to be seen again.
You can get far better webhosting run by much more professional people, and even less hideous free website builders if you're determined not to pay for anything. And with web stuff, as in any industry, there's absolutely no reason for a customer to feel loyalty to a company that has let them down. With web stuff it's even easier to find someone/something better without even having to change out of your pajamas, too - just a few clicks, bit of a browse, scan some reviews and whatnot, and bob's your uncle. No more useless pillocks.